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We’re Tracking Down a New Sales Consultant & Marketing Executive

Are you a people person with a passion for travel? Do you have a track record of success using a consultative approach? Do you want to combine your professional skills with a cause you can really get excited about?

You’ll have the chance to write an adventurous new chapter in your career, get to know the world of wildlife conservation, all while making a positive impact on Africa’s wildlife.

About the Role

As our company grows, we’re seeing more leads than ever from all four corners of the globe. Your main goal will be to grow our international sales across both individual travellers and academic groups. With life-changing experiences on offer, there’s no need to hard sell. Instead, you’ll take a consultative approach, helping each traveller plan and book the ideal trip for their dreams and ambitions.

Working alongside the Sales and Marketing Manager and team, you’ll also provide first-rate after-sales support and assist with a variety of marketing activities, from speaking at live events to posting on our social media channels.

About the Candidate

The successful candidate will show experience meeting these three key criteria:

  1. A successful track record in a similar role. You should have at least three years of experience in a sales role, preferably in the travel or service sector, and be someone who thrives in a sales environment.
  2. Skills beyond sales. As a seasonal business with a relatively small team, it’s important you feel comfortable stepping outside your core sales role and getting involved with everything from marketing to admin and sharing insights with the wider team.
  3. Enthusiasm for conserving the natural world. While you don’t need any specific qualifications in this area, a genuine interest in the natural world is essential to engage in successful sales conversations.

About African Conservation Experience

Founded in 1999, we are southern Africa’s original conservation travel company. Headquartered in the UK with full-time teams on the ground in South Africa, we play an active role in creating a brighter future for Africa’s wildlife. We do this by embedding ourselves in the region’s conservation community, providing equipment, money and guidance to projects and even pioneering our own where needed. This conservation-first approach makes us a different breed to online booking agents. It’s also one of the many reasons why thousands of people around the world have enjoyed an unforgettable experience travelling with us.

Job Progression

We’re a small company but are constantly expanding and have big ambitions for the future. We are looking for entrepreneurial team members who can develop and shape this new role within the company.

 

 

HOW TO APPLY
CLOSING DATE MONDAY 30th JULY 2018

Please send your CV and a covering letter to recruitment@conservationafrica.net.

Successful candidates will be contacted for a telephone interview before Wednesday 1st August 2018. The final candidates will be invited to face-to-face interviews and to deliver a presentation on Thursday 9th August 2018.

Please note that due to the high volume of applications we receive, we will only be able to contact successful applicants.

Sales Consultant & Marketing Executive – Job Description

The Role

Taking a consultative and proactive approach to sales, you act as our customers’ personal advisor and assistant, helping them at every step from initial interest to purchase and beyond. Your grasp of environmental and conservation issues provides the reassurance they need to trust our brand. Meanwhile, your knowledge of our partner conservation projects gives them the detailed information they need to book the trip of their lifetime.

  • To support customers and increase sales, you build relationships across a variety of channels, including one-to-one phone conversations, email, Skype and social media.
  • To generate group sales, you deliver informative presentations and discussions with school and college students, along with their educators.
  • You speak directly to customers and help steer them towards the most appropriate travel experiences for their needs and goals.
  • Through after-sales care, you set the tone for their expedition and add value by responding to their questions quickly and professionally.
  • Day to day, you dovetail with your sales and marketing co-workers, the Sales and Marketing Manager and the wider African Conservation Experience team. By sharing information and ideas, you help the whole business achieve its objectives for growth and conservation impact.

 

Responsibilities

Client happiness and sales

  • Respond to enquiries quickly and energetically using both using email and phone.
  • Apply the correct sales process to gain the highest lead-conversion rate and ensure a smooth and supported customer experience.
  • Work as a team to track all enquiries efficiently and leave all customers feeling supported, engaged and fully prepared.
  • Build rapport and maintain client relationships over multiple conversations.
  • Monitor and report on sales activities and trends, providing relevant information to team members.
  • Continuously build your knowledge and keep up to date with news about our partner projects so you are equipped to explain and describe the experience to potential customers.

Marketing

  • Work with the sales and marketing team to identify possible lacks in our offering and generate new ideas that promote our trips throughout the year.
  • Deliver sales presentations, ensuring the content is consistent with other marketing communications and personalised to the nature of the audience.
  • Respond to community engagement on our social media channels.
  • Produce content for the African Conservation Experience website and social media channels, as discussed with the Sales and Marketing Manager.
  • Organise and attend talks and marketing events, as discussed with the Sales and Marketing Manager.
  • Handle pre-event paperwork and organise the logistics of talks involving school or college groups, as discussed with the Sales and Marketing Manager.

Managing bookings and traveller admin

  • Process customer payments (including deposits, balances and insurance) via our Content Management System (CMS) and payment platform.
  • Book flights and arrange insurance using our approved providers.
  • Process booking forms and chase required information from travellers and enter it onto our CMS.
  • Prepare itineraries and quotes (including flights, insurance and payment methods) for travellers in an accurate and timely manner.
  • Organise bespoke departure packs for travellers prior to their trips.
  • Ensure relevant projects have all the required information about the travellers.

KPIs

KPIs are an important part of understanding how this role will develop and be connected to our overall business objectives. They will be set and agreed upon on an annual basis through a meeting with the General Manager.

Your personality

You’re both a ‘thinker’ and a ‘doer’. On the one hand, you enjoy finding out new things about the world around you and feel passionate about important environmental issues. But at the same time, you’re full of energy and have the people skills required to be a first-rate salesperson.

You’re ambitious in your career and enjoy the challenge of improving sales performance year on year. But when all is said and done, you’re happiest when deep in conversation with someone who shares your love of knowledge and, like you, wants to make a difference to the world.

Working as a team comes as second nature and you’re not afraid to put forward ideas or challenge the status quo. You don’t expect everything to be perfect straight away. But little by little, with some smart thinking and elbow grease, perfection is what you’re always striving for.

Your background

You have at least three years of experience in a customer-facing sales position, preferably in the travel industry. From this experience, you are able to show a proven track record for exceeding your sales targets and an obvious passion for the role.

You prefer a consultative sales approach rather than transactional selling and have the skills to back this up, with the ability to quickly build rapport with customers and understand what they want.

You have a genuine love and enthusiasm for international travel and feel passionately about environmental issues, with some level of interest in wildlife conservation.

You have experience engaging customers through sales events as well as one-to-one conversations.

You’re comfortable organising and managing your own time in a self-reliant manner without the need to be micromanaged. At the same time, you understand the importance of working methodically and strategically towards the shared goal of an organisation.

You have experience working in an office environment and are proficient on either Mac or PC platforms. You have working knowledge of social media channels. It would be a bonus if you are familiar with Google apps and website CMS.

You have a university degree or equivalent.

You have a valid driving licence.

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