FAQ: Financial and legal protection

The industry regulations and guidelines we adhere to.

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Do you offer any legal or financial protection?

Yes. We are the only organisation of our kind that has been offered membership of ABTA, one of the world’s most recognised quality standards for travel. Find us at abta.com/abta-member-search (our membership number is Y6702). 

We comply with the UK Package Travel Regulations, which set out strict standards of how we must operate in order to protect our travellers. These regulations apply to all our travellers, wherever they come from in the world.

Your trip will be financially protected through ABTA and ATOL. This means that in the unlikely event we were to go out of business, you will be entitled to a refund of the package price. If you have already started your trip, then your transport home will be covered. It also means that you are guaranteed a full refund if you decide not to travel when the UK Foreign, Commonwealth & Development Office (FCDO) advises against travel to your destination.

We are also full members of the Year Out Group, an association of leading UK organisations that promotes the benefits of a well-structured gap year and adheres to specified codes of practice. We also have our own Code of Conduct covering things like participation, behaviour and alcohol consumption that we expect all our participants to adhere to.

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