Travel with confidence

Whether you’re an intrepid explorer or a first-time traveller, we’ve got your back throughout your entire journey with us.

24/7 on-the-ground support

Our dedicated on-the-ground support team in Africa provides peace of mind and personalised care for all our travellers. With experts in conservation and travel management, we’re available around the clock to support with any concerns you may have. 

Whether we’re sorting logistical problems, responding to emergencies, or simply making sure your personal needs are taken care of, our close relationships with project staff, local travel partners and international embassies allow us to make informed decisions and act swiftly.

• Luggage lost in transit? We have a 100% success rate of reuniting travellers and luggage - usually within 24 hours. 
• Want to update your plans on the go? Just let us know and we’ll arrange your updated schedule. 
• Involved in a medical emergency? These are very rare, but it’s good to know our experts are on the ground in Africa, just in case.

Airport meet and greet

There’s nothing like a warm welcome after a long flight. That’s why we will be there to meet you on arrival in Africa. Even if your flights are delayed.

This is much more than a simple transfer pick-up. It’s a chance to meet your fellow travellers from around the world, share stories over coffee and connect with our team.

Get answers when you need them

Travelling to remote parts of Africa is likely to throw up lots of questions. Who will meet you at the airport? What’s the wifi like at the project? How do you say “hello” in Zulu? (It’s “sawubona” in case you’re wondering.) 

From the moment you book to the day you board the plane, we’re here to answer all your questions - big and small.